Terms of Service
Last updated: November 5, 2026
These Terms of Service (“Terms”) govern your access to and use of MaRu, including the MaRu mobile application, website, digital pet profiles, QR codes and related services (“Services”). By using the Services, you agree to these Terms. If you do not agree, please do not use the Services.
1. About MaRu
MaRu is a pet-safety service operated by Negar Tavakol. MaRu helps pet owners create digital pet profiles and use QR tags so that a person who finds a pet can access essential information and, where the feature is available, send a scan location notification to the owner.
2. Eligibility and accounts
You must provide accurate information when creating or managing an account. You are responsible for keeping your sign-in credentials secure and for activity carried out through your account. Please notify us promptly if you believe your account has been accessed without permission.
3. Pet profiles and QR tags
You are responsible for ensuring that information you add to a pet profile is accurate, lawful, current and appropriate to share with people who scan the pet’s QR tag. Only include information that you are comfortable making available through the public pet profile. You can manage or update profile information through the Services, subject to feature availability.
QR tags are tools intended to help facilitate communication about a found pet. A QR tag does not guarantee that a pet will be found, identified or returned.
4. QR scans and location information
When a person scans a MaRu QR tag, the Services may process scan-related information, which can include approximate or device-provided location information where available and permitted. The information may be sent to the pet owner through the MaRu service. Location accuracy and availability depend on the scanning device, browser permissions, network conditions and other factors. MaRu cannot guarantee that a location will be available or accurate.
5. Privacy and personal information
Our handling of personal information is described in our Privacy Policy. Please review it before using the Services. You should not add sensitive personal information to a public pet profile unless you have considered the risks and intend to make that information available to people who scan the QR tag.
6. Physical products and orders
Descriptions, designs, prices, availability, delivery options and order terms for physical MaRu tags may be provided in the app, website or through an authorized sales channel. An order is subject to confirmation and any applicable payment, delivery, cancellation, return and consumer-protection terms communicated at the time of purchase. Nothing in these Terms limits mandatory rights you may have under applicable consumer law.
7. Acceptable use
You agree not to misuse the Services. This includes attempting to gain unauthorized access, interfering with the operation or security of the Services, submitting unlawful or misleading content, infringing another person’s rights, or using the Services to harass, threaten or harm others.
8. Content and intellectual property
MaRu and its licensors retain rights in the Services, software, branding, design and related materials. You retain rights to content you submit, while granting MaRu the limited permission needed to host, process and display that content to provide and improve the Services. You must have the rights and permissions necessary to submit that content.
9. Third-party services
The Services may rely on third-party platforms or services. Their products and services may be governed by separate terms and privacy policies. MaRu is not responsible for third-party services that it does not control.
10. Service availability and changes
We may update, suspend or discontinue parts of the Services for operational, security, legal or business reasons. We aim to keep the Services available and functioning, but do not guarantee uninterrupted or error-free operation.
11. Disclaimers and liability
To the extent permitted by applicable law, the Services are provided on an “as available” basis. MaRu does not warrant that use of a QR tag will result in a pet being located or returned. Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by law, including any mandatory consumer rights.
12. Suspension and termination
We may restrict or suspend access if we reasonably believe that you have violated these Terms, created a security risk, or used the Services unlawfully. You may stop using the Services at any time. Account deletion and related data handling are subject to our Privacy Policy and applicable law.
13. Changes to these Terms
We may revise these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the Services after changes take effect means you accept the revised Terms, to the extent permitted by law.
14. Applicable law
These Terms are subject to the mandatory laws and consumer protections that apply to you. Where a choice of governing law or competent court is legally required, it will be determined in accordance with applicable law. Nothing in this section deprives consumers of protections that cannot legally be waived.
15. Contact
If you have questions about these Terms, contact:
Negar Tavakol – MaRu
Email: negar.tavakol@gmail.com